Senior Associate / Manager - Client Listening Coordinator

Job description

Line of Service Internal Firm Services Industry/Sector: Not Applicable Specialism: IFS - Brand & Communications Management Level: Senior Associate Job Description & Summary: Your Team: The Clients & Markets team supports PwC Switzerland’s leadership and client-facing teams by strengthening client relationships and enabling a consistent, high-quality client experience. Working closely with partners, engagement leaders and leadership teams, the function plays a key role in gathering, structuring, and translating client feedback into actionable insights. The team acts as a central coordination point for client listening activities, ensuring transparency, quality and impact across key accounts and strategic client segments. Your Impact: - Coordinate PwC Switzerland’s client listening programme across key client segments, accounts and leadership stakeholders - Align annually with ASR leadership, Family Business and Middle Market partners, and Global Client Partners to define targets and focus areas - Consolidate and analyze prior-year client listening results and present insights to leadership on request - Track and maintain the agreed client listening roadmap, including meetings, actio...