Team Leader, Proficiency & Deployment Team

Job description

Job Classification: Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy About the role The Proficiency & Deployment Team is part of the Group Insurance Operations Excellence Team. This Team Leader role owns execution of the end-to-end proficiency pipeline—from hiring through full deployment—for a defined cohort of Disability Claim Managers (DCMs). You’ll be accountable for candidate readiness, onboarding, staged training, coaching during short-term deployment, and recommendations for full deployment, ensuring clean transitions to receiving STD/LTD Team Leaders once a full deployment decision and effective date are set. You’ll report directly to the Proficiency & Deployment Manager (final decision maker for “fully proficient / full deployment”) and partner with L&D (trend-driven refresher learning), and receiving leaders to protect quality, pace, and retention. This will be a hybrid role based out of Newark NJ, Fort Washington, PA. or Shelton, CT. For exceptionally well-qualified candidates, Virtual working arrangement may be considered, with expectation of travel as required. What you’ll do: - Own a cohort end-to-end: participate in hiring selection, t...