Customer Service Supervisor

Job description

About the Role Supervises the daily work effort of a group of employees within a specific Business Operations Function or Department. Responsible for the day to day operations, with focus on short term operational targets. Exercises judgment within existing policies and procedures and recommends tactics for meeting work plans. Selects, develops, and evaluates subordinate employees. Works on issues related to the work group. Requires full knowledge of own area of functional responsibility. Your Impact: About You: The Skills & Expertise You Bring Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. - Available for business continuity should the office close for inclement weather, disaster, etc. - May need to work beyond normal hours during peak periods. - Minimum 2 years of leadership experience in an Administrative/Business Operations environment with a track record of quality, attention to detail and an aptitude at leadership. - Effective written and oral communications. - Strong phone contact skills. - Excellent PC skills required (Excel and Microsoft Word). - Experience supervising in a...