Manager Customer Care

Job description

Company Description Heimstaden Bostad is a European residential real estate manager, with around 157,000 homes across nine countries with a property value of SEK 323 bn. We acquire, develop, and manage properties with an evergreen perspective. Guided by our Scandinavian heritage and values Dare, Care, and Share–mission is to Enrich and simplify lives through Friendly Homes. At Heimstaden, we manage homes with a long-term perspective and a strong focus on service quality. We are now looking for a Manager Customer Care to take responsibility for customer care operations across our Build-to-Rent portfolio in London and Birmingham. This is a hands-on role where you will be accountable for performance, service delivery, and continuous improvement. Job Description: You will be responsible for ensuring that customer care operations run efficiently, meet defined KPIs and continuously improve. Your responsibilities include: Supporting customer care operations across the portfolio, based in Birmingham Managing and supporting a small team of Customer Care Specialists and Concierge staff Planning and coordinating a structured annual resident events calendar Handling resident queries, complaint...