Quality Engineer - Site Call Management

Job description

Job Description Title: Quality Engineer – Site Call Management Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Position Summary: This position is responsible for investigating product quality concerns from datacenter sites (primarily prior to site hand-over to customer). This includes investigating issues, creating quality notifications, issuing QM Orders to support rework, issuing corrective action requests and compiling monthly reports. Key Accountabilities: - Investigate site call quality issues received from datacenter sites to determine whether complaints are valid. - Create Quality Notifications in SAP to document the issues and generate QM Orders where rework is required. - Conduct investigations to determine which departments are responsible for causing discrepancies at site and issue corrective action requests. - Compile Quality Alerts and issue within the company as needed. - Compile monthly reports to summarize site call quality issues at data center sites. - Use data analysis to identify improvement pr...