Telecom Engineer ( remote )

Job description

JOB TITLE: Telecom Engineer EMPLOYER: AssistRx: DEPARTMENT: Information Technology: REPORTS TO: Sr. Manager, Telephony: LOCATION: Remote: Company Overview: AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference. Job Summary: As a Telephony Engineer, you will be responsible for overseeing, maintaining, and optimizing our telephony infrastructure, specifically focusing on Interactive Voice Response (IVR) systems. Collaboration with cross-functional teams to ensure seamless IVR operations, script customization, and ongoing system improvements to enhance customer experience and operational efficiency is a must. The ideal candidate will have a strong technical background, excellent problem-solving skills and thrive in a dynamic environment. Key Responsibilities: · IVR Scripting and Development: o Design, develop, and m...