Support Services Operations Team Member, Chelmsford, MA, Hybrid, Full-Time

Job description

Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) Summary/Objective: This role will report to the Team Leader and play a crucial role in supporting and implementing objective and independent quality control reviews. This role is essential for maintaining compliance, ensuring operational efficiency, and upholding the integrity of procedures across departments. Essential Functions: - Develop a strong understanding of DCU’s internal controls and procedures as well as applicable rules and regulations - Conduct detailed evaluations to identify gaps, inconsistencies, or opportunities for improvement within existing workflows - Apply a methodical approach to quality control to enhance operational performance and ensure adherence to established standards - Prepare well-documented, cohesive reports that clearly communicate findings and provide actionable insights to support informed decision making and corrective actions - Collaborate closely with cross-functional teams to address identified issues, follow up on remediation efforts, ensure remediation aligns with expected outcomes, and support the implementation of process improvements - Demonstrate strong attention to detail and analytical thinki...