Customer Service Representative - Retail

Job description

Key Responsibilities: - Greet customers and sales representatives courteously and professionally via phone, email, and in person. - Provide accurate information about products, services, and company policies. - Restock Shelves, create visual displays, and ensure the store is clean, organized, and properly labeled as directed by management. - Assist with inventory management, including receiving shipments and conducting stock counts. - Resolve customer issues, including complaints, returns, and other concerns. - Initiate workflows for new paint match requests from customers. - Maintain detailed records of customer interactions and transactions. - Create and manage customer accounts, collaborating with Accounts Receivable and Credit to establish payment terms. - Process orders (phone, email, or in person) with accurate pricing and details. - Troubleshoot common issues and suggest solutions. - Handle payments received from customers and sales representatives. - Collaborate with local and regional Operations, sales, and Customer Service teams to ensure timely and complete order processing. - Identify opportunities to increase sales by recommending alternative or complementary products...