CX Customer Success Partner Expert

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. ** This role is based in the Netherlands because of customer proximity requirements and we can only consider candidates which will not require a relocation ** The SAP Customer Experience (CX) Customer Success Manager Expert (S-CSM) is responsible for the daily management of selected CX customers. The S-CSM’s mission is to secure customer retention, renewals and drive upsells by building strong relationships with key stakeholders and ensuring adoption of functionality to maximize the value of customer partnership with SAP. The S-CSM is the primary point of contact and is expected to have a strong view of what ‘cloud operations’ means and be able to articulate that viewpoint to the customer....