Information Center Member Service Specialist I, Full-Time, Remote (MA, NH, GA only) $20.50/hour

Job description

. Schedule: Monday - Friday 11a-8p, Saturday 10a-7p with a comp day during the week. Summary/Objective: Provide internal and external members with quality service through various communication channels, including phone, email, web chat and social media. Accurately process transactions and other member requests in a timely manner. Understand and explain all DCU products and services, identify members’ needs, and cross-sell appropriate products. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Provide Service Excellence to both external and internal members. Meet service expectations as outlined in the Service Excellence Scorecard - Meet expectations for all contact center related statistics, including but not limited to measurement of Available Time, Schedule Adherence, AUX time and After Call Work - Help to meet the financial needs of new and existing members by building strong relationships and recognizing potential referral opportunities and successfully completing qualified referrals of products and services - Participate in performance development by being receptive to constructive coaching...