Solutions Architect

Job description

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Solutions Architect to join our Professional Services team reporting to the Senior Manager, Technical Delivery. This role is a remote role based in the United States. In this role, you’ll play a key role in driving long-term customer success and platform excellence by optimizing Gainsight implementations and aligning technical solutions with evolving business goals. This is a great opportunity for someone who thrives in a dynamic, client-facing environment and enjoys working cross-functionally with teams like Customer Success, Product, and Engineering. The ideal candidate brings strong skills in solu...