Sr Technology Operations Analyst (SP) (C)

Job description

Job Summary The primary purpose of this role is to provide technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in Lowe's Stores, Supply Chain facilities, Data Centers, and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. This role may also directly or indirectly support corporate initiatives or deployment projects. With a focus specifically on Data Center Services, this role supports 24x7x365 operations of Lowe’s Enterprise Data Centers working with data center infrastructure, compute, network, storage, security, and structured cabling systems. This role responds to alerts and notifications, provides onsite triage, level 1, and level 2 technical support, and resolution to somewhat complex and time-sensitive problems. This role contributes to the knowledge base; tracks and documents activities related to staging, integration, troubleshooting, resolution, and installation of enterprise technology systems. This role also supports cor...