Chargeback Analyst

Job description

Job Summary: The Chargeback Analyst is responsible for the timely validation of debit and credit memos within Model N, managing all trading partner accounts exceeding $400M+ in annual total in validation and processing. This position will manage day-to-day engagement with chargeback vendor(s) by resolving errors and maintaining regular communication with Wholesaler and Distributors. Principal Accountabilities: Adjudication & Validation: Analyze daily chargeback transactions to ensure credits are accurately issued within a 3–5-day window in Model N. Serve as the primary analyst responsible for researching and investigating errors to mitigate systemic issues. Multi Channel Revenue Protection: Oversee adjudication and reconciliation of high volume EDI 844 / 844 resubmissions transactions and manual claims across distributor and direct purchase channels. Data Integrity Collaboration: Partner closely with the Membership Analyst to resolve customer misalignments and "bad data" trends. Leverage cleansed customer master data to execute flawless financial transactions and identify recurring rejection patterns that require upstream correction. Builds business cases to implement appropriate t...