IT Support Technician - Hybrid based in Dallas, TX if local or remote if not local to DFW
Tenet Healthcare · US
The IT Support Technician is responsible for overseeing all helpdesk operations, new employee setup, and entry level network and server related issues. As th...
Job description
The IT Support Technician is responsible for overseeing all helpdesk operations, new employee setup, and entry level network and server related issues. As the first line of defense, the IT Support Technician places high priority on quick response and resolution to work impacting IT issues hitting SLA requirements. The IT Support Technician will support the Manager of IT in implementing creative and innovative solutions to complex problems, fostering a user-friendly IT environment. - Receive and respond to incoming tickets or e-mails regarding desktop and system questions, resolving problems in a timely and professional manner. - In person or via remote connection diagnosis, and troubleshooting of complex desktop problems for end-users, and recommend and implement corrective solutions. - Provide end-user support for Citrix, Microsoft Office, Adobe, Windows and in use EMR/Ambulatory systems. - Ensure that desktops, laptops, monitors, network printers and network connections are setup and functioning properly. - Enforce and subscribe to all standard operating procedures for acceptable use, HIPAA, and monitoring IT operations including ticketing procedures. - Ensure compliance with all...