Customer Success Associate

Job description

Who We’re Looking For We are seeking a motivated and customer-centric Customer Success Associate to support ourgrowing portfolio of law firm clients. This is an excellent opportunity to launch your career incustomer success within a fast-moving, AI-driven environment. You will work alongside seniorCustomer Success Managers to help clients onboard, adopt, and get maximum value from Supio’splatform. The ideal candidate is eager to learn, thrives on building relationships, and is energizedby our mission to transform how law firms leverage data. Key Responsibilities: Customer Relationship Support• Assist in managing day-to-day client interactions, serving as a responsive and reliable point ofcontact for assigned accounts.• Participate in regular check-ins and business reviews, helping to document customer goalsand track progress toward them.• Build trust with customers by demonstrating genuine care for their outcomes and followingthrough on commitments. Onboarding and Implementation• Support new customers through the onboarding process, coordinating training sessions andensuring smooth platform adoption.• Help create and maintain customized success plans in collaboration with senior CS...