Product & Voice Ops - Support Engineer - 3rd Line Support

Job description

A bit about us: At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS). We’re a fast-moving technology organisation delivering innovative voice, data, and mobile solutions across Europe. Our product and service portfolio is at the heart of what we do — powering reliable, scalable communications for thousands of businesses. Behind the scenes, our engineering teams design, build, and maintain the software systems that generate real business impact. We combine the agility of a start-up mindset with the stability of a leading European business. Collaboration, ownership, and continuous improvement define how we work — and we’re always looking for people who want to build meaningful technology at scale. Main purpose of role: Reporting to the Product & Voice Ops Support Manager, this is an Engineering role that requires expert technical knowledge across Voice, UCaaS and CCaaS. The Product & Voice Ops Support Engineer position will play a crucial role in the Gamma Labs department, striving to provide innovative solutions to problems whilst promoting technical excellence. This position requires a proactive approach and encompasses a wide range of technical du...