Technology Support Analyst (FTC)

Job description

We have a new opportunity to join our Technology team in Colchester as a Technology Support Analyst. This role is offered on a 6-month fixed term contract basis, and will require you to be onsite 5 days per week. About the team: The Technology team provides expertise and effective solutions to Penguin Random House. We integrate flexibility and agility which supports our consistent way of working. We set ourselves up for success by holding ourselves accountable and welcoming change. Each member of the Technology team brings skill and initiative to their role; we take personal ownership within a one team culture, working collaboratively to meet expectations from our stakeholders who trust us to deliver. The role: As Technology Support Analyst, you’ll be the first point of contact for a wide range of technical issues and requests, making sure they are logged, prioritised, investigated and resolved with care. You’ll combine strong customer service with practical problem solving, using diagnostic tools, support systems and your own technical knowledge to deliver a great experience for our users. No two days will look quite the same. You may be supporting colleagues remotely through tele...