Service Operator

Job description

7152 - San Antonio - 3611 Fountainhead Dr, San Antonio, Texas, 78229 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Principle Duties and Responsibilities: ♦ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. ♦ Assist Customer Advisors/Service Consultants with customers when needed. ♦ Answer basic service department questions, schedule service appointments, route customers’ calls. ♦ Provide written messages to the responsible party in a timely manner. ♦ Complete reminder calls for customers scheduled for an appointment ♦ Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments ♦ Contact customers with Repair Requests to schedule appointments ♦ File repair orders and all supporting documentation daily. ♦ Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. ♦ Ensure the lo...