Representative, Customer Experience (1st Shift) - Remote

Job description

Overview: The role of the Representative, Customer Experience, is to provide effective communication, problem resolution and customer service. The Representative works with ILS customers and APL Logistics support teams globally, which consist of ILS management, APL Logistics account management teams, systems, operations and sales. The Representative, will implement new procedures, assist in development of new programs, identify new business potentials for stronger business relationships between customers and APL Logistics and execute day-to-day activities for the movement of the cargo. Responsibilities : This position is responsible for facilitating the smooth flow of APLL operations and data including, but not limited to, the following: Creation and/or maintenance of customer Logistics Procedures (LP), User Guidelines (UI) and Desk Manual (DM) and responsible for the integrity of the information contained within the logistics documents. Facilitate the smooth flow of APLL operations and data. Understand APLL’s services and coordinate shipments with global teams, shippers, carriers and consignee. Articulate gaps in performance or capabilities between customer requirements and APLL s...