Co-op- Service Desk Support

Job description

Co-op- Service Desk Support Department: Information Services: Employment Type: Fixed Term Contract: Location: Guelph, ON: Reporting To: Ari Milne: Description: RWDI’s Guelph office is currently accepting applications for the position of a four- or eight- month , Service Desk Support Co-op beginning September, 2026. Key Responsibilities: Students are provided with the opportunity to: - Work with the latest and greatest technology - Provide Level 1 phone support. Respond to emails, voice mails, and walk-in customers - Act as the single point of contact to resolve end user incidents and service requests - Configure, install, maintain, and troubleshoot desktop issues - Manage user accounts and permissions - Work in a dynamic and busy environment, that provides new experiences every day - Develop customer relations skills Skills, Knowledge and Expertise: Background and qualifications should include: - Solid understanding of computer hardware and software applications - Understanding of Active Directory and Group Policy Objects - Basic knowledge of networking, cabling, LAN technologies - Hands-On experience with Windows 10 and Microsoft Office 2016 - Excellent written and verbal communic...