Information and Referral Specialist

Job description

Description As an Information & Referral Specialist, you will apply to the Independent Living Philosophy, provide advocacy services, and ensure efficient intake and referrals. You will deliver exceptional customer service, build positive relationships with referral sources, and contribute to our daily operations. Essential Responsibilities: · Maintain a psychologically safe and inclusive work environment that embraces diversity and cross-disability perspectives, ensuring all coworkers and service users feel known, valued, and included. · Execute all Information & Referral (I&R) Specialist tasks, including front desk operations, intakes, and providing referrals to meet consumer needs. · Handle the main phone line, manage incoming calls, emails, and walk-ins, offering information and referral services for both internal and external inquiries. · Manage front desk tasks such as mail processing, printing, and other administrative duties, ensuring smooth daily operations. · Maintain a daily record of all individuals entering the building and document every I&R interaction in The Independence Center Database. · Assist consumers with applications to external partner organizations and proac...