Customer Support Administrator

Job description

Job Type Full-time Description: The Customer Support Administrator is responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. Works in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations. Requirements: Customer Support Administrator Tasks: ·Accurate entry of customer orders onto the company’s computer system. · Production of all associated order documentation. · Maintain Customer Records. · Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions. · Identifying and assessing customers’ needs to achieve satisfaction through regular communication by telephone and e-mail. · Screening of sales enquiries. · To become familiar with the product lines and their applications and make recommendations as appropriate. · To effectively handle, report issues and trends reported from customers and provide feedback and recommendations. · To update customer information of the prevailing customer CRM systems. · Claims and returns processing. · Booking ship...