Manager Information Technology

Job description

Overview The IT Manager is responsible for overseeing day-to-day information technology operations at the property level, ensuring reliable, secure, and efficient technology services for hotel operations, team members, and guests. This role serves as the operational bridge between IT Technicians and the IT Director, providing leadership, prioritization, and first-level decision-making while supporting compliance, security, and system stability Responsibilities: · Provide day-to-day oversight of property IT operations, ensuring system uptime and service continuity across guest-facing and back-of-house environments · Serve as the primary escalation point for IT Technicians, resolving issues prior to escalation to the IT Director · Lead, assign, and prioritize work for IT Technician(s), including scheduling, workflow management, and follow-up on open issues · Oversee ticket workflow and ensure timely resolution of end-user support requests based on operational impact · Support and coordinate installations, upgrades, and maintenance of hotel technology systems and hardware · Act as the property-level project lead for assigned IT initiatives, coordinating timelines, testing, and post-im...