Technical Support Administration - Key Management Infrastructure

Job description

Job Title: Technical Support Administration - Key Management Infrastructure Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: Secret Employee Type: Regular: Percentage of Travel Required: Up to 10% Type of Travel: Continental US: - * * The Opportunity: CACI seeks a cleared Technical Support Agent to support a mid-size to large Key Management Infrastructure Help Desk program for the CACI organization. The Technical Support Administrative Agent would support Department of Navy (DoN) KOAMs and the Government Customer. Responsibilities: Track help desk activity by gathering metrics to identify current and future concerns. Provided weekly, monthly, quarterly, and yearly Help Desk Trend Analysis Obtain/update KMI account configuration management: Coordinate with Department of the War (DOW) COMSEC accounts to ensure network firewalls are operational to support the KMI Virtual Private Network (VPN) connections. Assist in the completion of account inventory actions and resolving technical issues. Monitor, track, and support COMSEC account inventory activities IAW National Security Agency (NSA) and service level policy. Provide customer service...