Senior Human-Centered Design (HCD) Subject Matter Expert

Job description

ECS is seeking a Senior Human-Centered Design (HCD) Subject Matter Expert to work in our Arlington, VA office. ECS is seeking a Senior HCD Subject Matter Expert to support the Cybersecurity and Infrastructure Security Agency (CISA). In this role, you will serve as the "voice of the user" within the Service Design & Governance Branch , working in tandem with our Senior Service Design Strategist . While the Strategist focuses on the macro-level operating picture and governance bridges, your focus is on the micro-level validation: ensuring we build the right things. You will use rigorous research and participatory design to reduce technical debt and operational risk before code is ever written. Position Summary: This is not a graphic design role; it is a requirements engineering and risk reduction role. You will deploy HCD methodologies—including contextual inquiry, usability testing, and co-design sessions—to validate service utility. Your primary goal is to ensure that engineering efforts on the TESS contract are grounded in verified user needs rather than assumptions. Key Responsibilities: - Customer-Centric Research & Analysis - Conduct deep-dive user research to identify key pain...