Branch Specialist

Job description

Branch Specialist Job Summary: Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. In locations providing DMV license services, processes transactions and resolves routine problems. Provides high level of customer service according to Club's Quality Assurance Standards. Job Duties: - In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures. - Prepares TripTiks®; provides maps, tour books and other travel-related materials. - Assists members with hotel and/or car reservations. - Promotes and sells AAA memberships. - Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature. - Processes insurance payments and offers automatic renewal. - Issues passport photos and IDP’s. - Processes Travel Money product transactions; provides merchandise and attraction ticket sales. - Balances and reconciles cash drawer; prepares daily deposits. - Performs notary serv...