Senior Base Planning Manager

Job description

This role is offered as a 12 month FTC Join us as we embark on an exciting new chapter in our brand-new office at Circle Square, Manchester. As Senior Base Planning Manager , you'll lead the planning, coordination, and delivery of initiatives and activities that protect, grow, and optimise TalkTalk’s customer base. Providing structured governance, overseeing cross functional planning and delivery, you'll ensure alignment to commercial, trading, operational and customer experience objectives. With responsibility for owning and developing the base calendar as part of the quarterly and annual planning process, you'll play a critical role in delivering strategies, plans, and insights which grow value from Talk Talk's existing customer base. Working in collaboration with stakeholders across Finance, Products, Marketing, Data, Analytics, GTM, Digital, Customer Operations and Customer Lifecycle Management, you'll ensure TalkTalk maximises retention, margin, and customer satisfaction. Main Responsibilities: Base Planning Ownership: - Own the base calendar and lead the quarterly and annual planning for base and marketing, ensuring a fully aligned and agreed plan reflecting business prioriti...