Lead Business Operations Associate Trainee

Job description

7260 - Jacksonville West - 7438 Blanding Blvd, Jacksonville, Florida, 32244 CarMax, the way your career should be! Summary: Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service. Qualifications: - Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed. - Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks. - Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs. - Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent. - Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex probl...