Fire Alarm Scheduler

Job description

Description We are seeking a Fire Alarm Scheduler who will be responsible for assisting in the overall customer satisfaction of the existing DynaFire Customer Base. The Fire Alarm Scheduler will be accountable for all of service dispatch activities, and will support all aspects of Service Operations in line with DynaFire's Vision and Core Values. The ideal candidate will possess excellent customer service and interpersonal skills. - Establish long term relationships with existing DynaFire Service Customer Base by working primarily with Service Technicians/Service Operations staff in assuring customer satisfaction. - Answer inbound calls in accordance to DynaFire Philosophy and Core Values. - Be available and responsible to all internal requests for information to and from all DynaFire Service Employees and Management as needed. - Stage and prepare jobs for technicians (pick up and gather all parts) and dispatch technicians as new calls come in. - Assist with scanning/filing of service file documentation as needed, secruing and utilizing all DynaFire Company materials such as computers, cell phones, marketing materials, and any other DynaFire property. - Adheres to all company polic...