Patient Service Representative

Job description

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care. Essential Functions and Responsibilities: - Ability to interact effectively, and in a supportive manner with persons of all backgrounds - Sustain excellent patient interactions using clear communication and problem-solving skills - Assess walk-in traffic for potential emergencies - Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart - Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed - Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart - Collect and record copayments and outs...