VIP Assistant Manager - The Cosmopolitan

Job description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The VIP Assistant Manager will set the stage for guest experience with a welcoming smile and service. By understanding their unique stories and needs, the candidate will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. THE DAY-TO-DAY: Assume full departmental leadership in the absence of the director or department head Handle guest service interactions promptly and professionally, ensuring satisfactory resolutions Foster a team-oriented culture focused on delivering exceptional service excellence Manage hiring, training, and succession planning processes in alignment with the company’s commitment to diversity Maintain departmental standards for accurate billing, payment processing, cash handling, and reconciliation of all fi...