Customer Support Specialist

Job description

LOCATION: Schaumburg, IL (Hybrid work schedule) NTN Bearing Corporation (NBCA) has employment opportunities that will assist qualified candidates to achieve their desired goals. NTN is one of the world’s premier bearing manufacturers serving the automotive and industrial markets for the past 100 years. NTN is currently seeking a Customer Support Specialist for our Schaumburg office. The Customer Support Specialist (CSS) is the customer’s main point of contact. New hires to the position will go through a training period in a “Solutions” role to support the Industrial Aftermarket Sales. The CSS will manage and handle customer issues after receipt of order. Includes but is not limited to returns, payment disputes, credits, debits and order discrepancies: receiving and pricing. Internal customer support includes but is not limited to purchase order entry, resolving EDI bombs, working and managing reports, and managing customer accounts. Major Responsibilities: - Provide quality service to customers - Expedite and work to fill back-orders as well as orders placed at lead time - Respond to inventory inquiries and support inside Sales - Successfully interchange product, process and manage...