IT Support Specialist

Job description

IT Support Specialist (Manufacturing Plant) Role Overview: Serve as the primary on-site IT support resource for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on hands-on technical support, rapid issue resolution, and maintaining operational continuity in a fast-paced manufacturing environment. Key Responsibilities: Plant IT & Help Desk Support - Act as the first point of contact for all plant IT issues (hardware, software, network, and user support) - Provide Level 1 and Level 2 support for plant users including operators, supervisors, and plant leadership Troubleshoot and resolve issues related to: - Workstations and laptops - Printers and label printers - RF scanners and barcode systems - Shop-floor terminals and production systems - Support network connectivity issues (WiFi, wired connections, device access) in coordination with central IT - Log, track, and manage incidents through the IT service management system and escalate when needed Shop-Floor Systems Support: Light SAP / Application Support (De-emphasized) - Provide support for production and logistics systems used on the shop flo...