Temp - HR4U Guide

Job description

We are seeking a HR4U Guide who will provide a seamless customer experience to Regeneron’s employees and the broader Human Resources community with all inquiries related to HR employee programs and services, HR policies, processes, and procedures. This person will be a front-line HR support representative for our employees, working to meet all expected service levels, performance goals and the full scope of services provided while ensuring that each case is fully documented in the Case Management system. Please note, this is a 12 month temporary contract. As a HR4U guide, a typical day might include the following: Routine Inquiries: Receiving inbound inquiries via multiple channels (phone, web-form, chat). Working with the customer to understand the complexity of their needs and escalating issues to Tier 2 for resolution as appropriate Non Routine Inquiries: Require investigating areas of issue and determining methods to resolve problems routing inquiries as appropriate to ensure timely resolution Completing Transactional activities: EDM uploads, employee file requests, wellbeing reimbursements, parents leave processing, employment verifications, Get Connected notification list, et...