Clinic Services Specialist - Otolaryngology

Job description

Clinic Services Specialist - Otolaryngology - ( 26003177 ) Description BASIC FUNCTION: The Department of Otolaryngology is seeking a Clinic Services Specialist to provide services for the cochlear implant clinic related to access, scheduling, and support to assure effective and efficient delivery of health care services striving toward an excellent patient experience. Positions in this job family are engaged in one or more activities related to scheduling patient appointments, serving as a patient advocate, handling patient access requests, handling service recovery incidents, ensuring appointments are scheduled appropriately, and using independent judgement to best ensure the patient has an excellent experience. Key areas of responsibility include providing cochlear implant patient’s with access services to UI Health Care, communicate/collaborate with internal and external constituents, operations, and performance standards, and financial management. Perform Optime surgery scheduling and scheduling patient appointments in the EPIC system for Otolaryngology cochlear implant adult and pediatric patients. Assist with problem solving of surgery/procedure scheduling issues. Assist with...