Director of Consumer Operations

Job description

Description The Executive Director of Operations is a senior leadership role responsible for driving end-to-end operational excellence across the consumer lending lifecycle. This individual oversees critical functions such as underwriting support, servicing, collections, and funding operations, ensuring they operate efficiently, compliantly, and at scale to support the company’s growth objectives. Sitting at the intersection of strategy and execution, this role translates business goals into operational plans, aligning people, processes, and technology to deliver measurable outcomes. The Executive Director of Operations plays a pivotal role in shaping and optimizing the operating model, leveraging data-driven insights to improve performance, reduce risk, and enhance the customer experience. This leader partners cross-functionally with Risk, Compliance, Product, Analytics, Finance, and Technology teams to implement scalable processes, strengthen controls, and enable innovation within a highly regulated environment. They are also responsible for building and developing high-performing teams, fostering a culture of accountability, continuous improvement, and customer-centricity. Ultim...