Housekeeping Supervisor - Hotel Polaris

Job description

Overview Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Housekeeping Supervisor to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities. Responsibilities: - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Maintain complete knowledge of correct maintenance and use of equipment and use equipment only as intended. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Monitor and maintain cleanliness, sanitation...