VP of Customer Engagement

Job description

Vapi (/ˈvɑːpi/): We’re creating the shift to voice as humanity’s default interface We’re the most configurable platform for deploying voice agents We’ve grown to over 600k developers in two years, adding 2,000+ every day Try talking to Vapi now: Why We’re Hiring This Role: Vapi has rapidly scaled and unified pre-sales and post-sales into a single Customer Engagement Organization We need a leader to own the full customer lifecycle, from initial engagement through long-term expansion This role will turn customer engagement into a primary growth engine by driving usage, retention, and enterprise-wide adoption You will lead a multi-disciplinary org across Agent Strategists, Agent Engineers, and Customer Support What You’ll Do: 30 Days Audit enterprise accounts and evaluate health using existing scorecards Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI) Align with Sales leadership on GTM strategy and immediate expansion opportunities Identify at-risk accounts and implement retention strategies 60 Days Execute a unified engagement strategy across inbound and outbound motions Lead technical and strategic teams to translate customer goals into production depl...