IT Support Specialist

Job description

EquipmentShare is Hiring an IT Support Specialist I EquipmentShare is searching for an IT Support Specialist I for our corporate office in Columbia, MO, to support our team as the department continues to grow. Duties/Responsibilities: - Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform. - Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity. - Assist users with software applications, account access, and password resets. - Accurately document all support interactions and solutions in the ticketing system. - Escalate unresolved issues to Tier 2 support with clear and detailed information. - Assist with onboarding new employees, including setting up user accounts and devices. - Help with offboarding tasks, such as disabling accounts and reclaiming equipment. - Collaborate with IT team members to identify and address recurring issues. - Participate in the on-call rotation for after-hours and weekend support. Required Skills/Abilities: - Strong working knowledge of Windows and macOS operating systems. - Basic knowledge of printer functionality - Familiarity with m...