Customer Strategy Lead - 9 Month FTC

Job description

Summary Press space or enter keys to toggle section visibility Location: London: Job Family: Commercial: Job Type: Full Time: Posted Date: 20-Apr-2026 Ref #: 72614 This is a high-impact role at the heart of how we shape customer-led growth. As Customer Strategy Lead, you’ll help define the strategic direction of the business by translating deep customer insight, behavioural science and market understanding into clear, actionable strategies that influence real commercial outcomes. Acting as a connector between insight and execution, you’ll ensure the customer voice is central to the decisions that matter most. You’ll lead and contribute to a wide range of strategic initiatives, from long-term customer strategy to improving the effectiveness of key commercial moments. Working closely with teams across commercial, marketing, data and product, you’ll apply behavioural science and economics to solve complex problems, shape test-and-learn approaches, and continuously evolve strategies as customer needs, markets and behaviours change. This is a role for someone who combines rigour with creativity, and confidence with humility. Who we are: At Virgin Media O₂, we connect people to the momen...