Guest Experience Agent

Job description

Company Description Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany. Job Description: The Guest Experience Supervisor oversees the Guest experience team to deliver exceptional guest services, acting as a liaison between guests and the hotel, and managing various requests like reservations, transportation, and local recommendations. Key responsibilities include handling escalated guest issues, maintaining and exceeding our service standards, coordinating with other departments, and ensuring a personalized and memorable guest experience. The role involves wearing multiple hats: information provider, problem solver, sales representative, public relations agent, activity coordinator, and more, all while maintaining the highest levels of professionalism, efficiency, and warmth. Reports to : Guest Experience Supervisor MAI...