Member Relations Coordinator - Hybrid - Lexington, KY

Job description

AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY. **This position is Hybrid. Tuesday, Wednesday & Thursday onsite in our Lexington, KY Hamburg office and Monday and Friday Work From Home after 90 days of training** To the qualified candidate, we offer: Hourly rate of $15.00/hour + eligibility for annual merit increase Comprehensive benefit package: 2+ weeks of Paid Time Off during the first year 401(k) plan with a company match of up to 7% 8 paid holidays Health & Life Insurance: All required computer equipment provided to you by AAA Tuition Reimbursement and a complimentary AAA Premier Membership + more! The primary duties of the Member Relations Coordinator are: Acts as first contact and takes calls from Members and customers. Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner. Escalates non-routine complaints and issues to the appropriate party. Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives. Determines appropriate compensation for routine case resolution. Communicates with members...