Enterprise Architect - Customer Domains Focus

Job description

Your Tasks - Define and evolve the target architecture for Customer Retention (B2C & B2B), Marketing, Loyalty, and Customer Care across all channels (web, app, store, contact center). - Design end-to-end customer data flows and canonical models to enable a unified customer 360, golden record, and seamless identity across systems. - Architect integrations between various CRM systems & components, Customer Data Platform, marketing automation/orchestration, loyalty platform, POS, e-commerce, and analytics—leveraging APIs and event-driven patterns. - Establish and govern API, event, and data standards (naming, versioning, schemas, security) and drive their adoption across product teams. - Shape non-functional architecture to support peak retail volumes (e.g., product launches, seasonal peaks): scalability, availability, resilience, observability, and security-by-design. - Partner with business stakeholders in CRM, Marketing and Loyalty to translate strategies and requirements into actionable roadmaps and solution designs. - Provide architectural guidance throughout delivery lifecycles—discovery, design, implementation, testing, deployment, and hyper care—reviewing designs and code for...