Cloud Solutions Change Management SME

Job description

Job Title: Cloud Solutions Change Management SME Job Category: Communications: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: - * * The Opportunity: The Cloud Solutions Outreach and Cultural Transformation Specialist is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization. This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift. The ideal candidate will have excellent communication skills, customer service skills, and a process-oriented mindset. Key Responsibilities: Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning) -Create surveys to assess customer experiences and identify gaps, providing input to improve processes -Understand concerns customers have with their cloud transitions, providing documented resources to address them -Assist with cloud cultural transformation initiativ...