Managing Client Services Director (Water/Wastewater/Infrastructure)

Job description

We are seeking a Senior Client Service Manager (CSM) to lead strategic client development for priority municipal clients in the West region. This role is designed for an experienced relationship leader who understands municipal operations, major capital program funding and delivery, and the challenges of affordability, regulatory compliance, and community expectations. As the strategic business partner for assigned clients, you will strengthen relationships, enhance client satisfaction, and position our firm to win work that aligns with both client missions and our firm’s growth strategy. This position sits at the intersection of client strategy, project delivery, business development, and long-term partnership. The Senior CSM role represents the highest level of client leadership within Brown and Caldwell. This role reflects sustained success in developing strategic accounts, delivering significant profitable revenue, and positioning BC as a long-term enterprise partner. A CG4 shapes multi-year client strategy, leads complex portfolios, and drives measurable business growth across service lines and regions. The Senior CSM sets the strategic direction for the Client Service Team (C...