Team Leader (On-site) | BGC, Taguig City | Philippines

Job description

Description We are looking for an experienced and people-focused Team Leader to support and develop a team of Customer Service Associates. In this role, you will be responsible for driving team performance, ensuring high-quality customer experiences, and fostering a positive, collaborative team culture. You’ll serve as a coach, mentor, and operational partner helping your team succeed while continuously improving processes and delivering exceptional service to our members. This role is primarily onsite , with the opportunity to transition to a work-from-home setup based on mutually agreed performance criteria and business needs. Eligibility for remote work will be determined at the company’s discretion once benchmarks are met. What You'll Do: - Provide timely, high-quality support to our members across multiple channels including live chat, messaging, email, ticketing, social media, and phone. - Leverage a strong understanding of internal tools and knowledge resources to quickly diagnose issues and deliver accurate resolutions. - Guide members with thoughtful recommendations using your deep knowledge of products and services. - Represent the voice of the customer by identifying tre...