Front Desk Agent

Job description

Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job Description: Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge at all times of: - all hotel features/services, hours of operation. - all room types, numbers, layout, decor, appointments and location. - all room rates, special packages and promotions. - daily house count and expected arrivals/departures. - scheduled daily group activ...