Service Design Lead

Job description

SenioYou see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined. In this role, you'll: As a Service Design Lead, you will lead end-to-end service design initiatives that align technical and operational delivery with customer needs and strategic goals. You’ll provide advisory and design support for service and operational improvements, including developing user experience roadmaps and defining performance measures. Your focus will be on system and service delivery, applying human-centred design principles to create services that are intuitive, efficient, and strategically aligned. You will analyse service metrics and delivery models to identify opportunities for optimisation and innovation and collaborate with other Performance Improvement & Optimisation (PIO) teams to implement scalable, customer centric solutions. Working across policy, operations, and technology teams, you’ll embed design thinking and co-design practices into service de...