Customer Support Associate, Healthcare Navigation

Job description

This role is fully onsite, 5 days a week in our Denver Tech Center Office (this is NOT a remote role), with an expected start date of Tuesday, May 12th, 2026. THE ROLE: We’re looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs. Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey. Our Navigation Operations is a fast-paced, dynamic, and a growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers. WHAT YOU’LL DO: - Healthcare navigation concierge service delivery via phone, chat, text, and email. - Sources high-quality care...