Customer & Technical Support Specialist (French Speaker)

Job description

Company Description Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services Job Description: As part of a European Service Centre operating within the banking sector , delivering a wide range of operational and technical services focused on supporting business processes and customer interactions, our mission is to provide high levels of efficiency, reliability, and service quality to internal and external stakeholders. We operate in a multicultural and multilingual environment , with teams based in Portugal , working closely with international partners. Responsibilities: - Ensure the processing of incoming requests (phone calls, emails, etc.) from internal or external customers and partners, in compliance with defined quality standards, procedures, operational security, and confidentiality requirements - Guarantee a high-quality customer relationship , actively contributing to customer satisfacti...